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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Timothy Henshaw

October 1, 2024

1  out of  5
rating by Timothy Henshaw
"Beware gave me a quote then 5 days later wanted to raise it $80 a month ......BAIT AND SWITCH the folks in the office will mislead you into paying more was quoted less then $200 a month send me a bill for $342.00"
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TeeX X

September 12, 2024

5  out of  5
rating by TeeX X
"Kim Wilcox was WONDERFUL!!! She completely understood my situation and helped me with a policy that best fits me. If you want to be insured by State Farm ask for Kim Wilcox!! She amazing"
We responded:
"Thank you so much for your kind words. Kim is great and the rest of my staff also works hard to provide outstanding service. "
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dante locquiao

July 30, 2024

5  out of  5
rating by dante locquiao
"If you want "honest ,affordable home insurance ,I recommend this Insurance Company under Jim Love,he's truthful & love to help the Community,served our country as a navy pilot & councilman of Jacksonville.I salute you Sir for your service & God Bless you & your family."
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Sam W

June 28, 2024

3  out of  5
rating by Sam W
"Not the best or the worst insurance I've ever had. It takes them weeks to even respond to any adjustment to your policy. If you submit a quote online to change anything about your policy forget it it will never happen you'll have to call and pester several times to get anything done. Nonchalant customer service. You feel like you're talking to the irs when you call in. I have never been rude a single time anytime I've called in to ask questions but I'm treated like I'm bothering them. I'm all about having a local agent But I don't feel like I'm treated like a local customer. I decided to change review since they eventually did handle the change as requested. The rates from state farm are the lowest I can get from any other insurer"
We responded:
"Sam, we received your request via the internet for changes to your policy on June 25th, 2024 and we submitted them to our home office on the same day. Unfortunately it does take time to process the change, usually several weeks. The change will be effective June 25th 2024 as you requested. "
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Leslie Schaefer

November 6, 2023

1  out of  5
rating by Leslie Schaefer
"Agent is never present and staff is unwilling/unable to answer questions about insurance products."
We responded:
"Actually I am at the office about 90% of the time and my staff are some of the smartest insurance professionals and nicest people in the business. Even when I go on vacation, I take my business cellphone and my business laptop. If someone does want to talk to me and I am not in, my staff will text me and I will return the call. We work very hard to help people with their insurance needs and I have been doing it for over 40 years. We are not perfect but we work very hard at meeting the insurance needs of the good people in the Jacksonville area. "
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Jesse Milligan

October 30, 2023

5  out of  5
rating by Jesse Milligan
"Me and my family have used Jim Love State farm for as long as I can remember and they always go out of their way to provide us awesome customer service ! I highly recommend using this business!"
We responded:
"Jesse, thank you so much for your kind remarks. We work very hard helping people with their insurance needs and we are glad we could help you. "
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Ann George

July 13, 2023

5  out of  5
rating by Ann George
"Mr. Love provided fivestar assistance. I needed a new homeowners insurance policy in a matter of days. Mr. Love referred me to a home owners Inspection service & a plumber. I had a new policy in record time. A great guy!"
We responded:
"Thank you, Ann. My pleasure to help!"
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Perry

May 9, 2023

5  out of  5
rating by Perry
"Very easy office staff to deal with, mr. Jim love will see you directly. If you have any problems I'll personally take care of you. Great experience with State farm so far especially with Jim love"
We responded:
"Perry, thank you for the kind words. We try very hard to help you, whatever your issue. "
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Vickie H

May 8, 2023

5  out of  5
rating by Vickie H
"Have been with them for years. Always helpful and friendly."
We responded:
"Thank you, Vickie. We appreciate you and love helping you with your insurance needs. Jim Love"
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Brittany P

March 27, 2023

5  out of  5
rating by Brittany P
"Hands down the best!! My father has dealt with them for over 10-15 years, and they have maintained their greatness… He has now passed and I deal with them, and they are phenomenal. Tammie is my personal favorite, due to her going over and beyond with everything she does. Thank you State Farm. I’d truly recommend them to any and everyone."
We responded:
"God willing, I will be serving you’all for another 15 or more years. "
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Michael Kush

March 4, 2023

5  out of  5
rating by Michael Kush
"Замечательные сотрудники, уютный офис. Но цены на страховку высокие"
We responded:
"Thanks, Michael, I take pride in the fact that my staff truly cares about our customers. Our auto insurance rates vary depending on many factors including how long you have had a drivers license, age, driving record, type of car and coverages. "
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Adrianna Lee

December 5, 2022

5  out of  5
rating by Adrianna Lee
"I was put in a position of having no coverage due to poor communication by my previous agent and Jim stayed on the phone with me till 10 pm helping to troubleshoot a hard situation. He communicated professionally and timely. He’s extremely dependable and someone I happily recommend."
We responded:
"My staff and I love helping our good neighbors. "
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Shyrondica Poole

December 4, 2022

5  out of  5
rating by Shyrondica Poole
"Had a chance to speak with a very helpful rep"
We responded:
"I’m glad we were able to help you. "
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Woody Polatas w/LeafFilter

August 30, 2022

5  out of  5
rating by Woody Polatas w/LeafFilter
"Highly recommend Jim!!"
We responded:
"Thanks, Woody! Glad to serve."
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Tyler Zutell

January 3, 2022

5  out of  5
rating by Tyler Zutell
"If you're not getting your insurance with Jim Love you're making a mistake. Jim was super helpful, super friendly and really cared about helping me navigate the process for getting my home insured. I'm going to be telling everyone I know in Florida to go to him if they need insurance."
We responded:
"Tyler, it was a pleasure working with you on your insurance."
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William Peterson

January 22, 2021

5  out of  5
rating by William Peterson
"Great group"
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Barry McCullough

January 9, 2021

5  out of  5
rating by Barry McCullough
"Jim Love is truly an agent who cares about his clients. He has been able to save us nearly $2000. on our combined auto and homeowners insurance this year. He has your interests at heart."
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Bobby Wincott

November 9, 2020

5  out of  5
rating by Bobby Wincott
"I too had major problems and faced discrimination from another local State Farm Agents office. Dealing with the office of Jim Love has been a pleasure!"
We responded:
"Bobby, our office is in a very diverse and historic community and we work hard to treat everyone fairly. Thank you for the great rating."
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Steve Lindsay

March 12, 2020

5  out of  5
rating by Steve Lindsay
"Only place to go. Go see I hope I spell it right Zaun"
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Zann Williams

November 21, 2019

4  out of  5
rating by Zann Williams
"Helpful, courteous staff and willing to go the extra to assist or resolve other insurance matters."
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Curtis Harris

November 14, 2019

3  out of  5
rating by Curtis Harris
"Idk. Couldn't help me so I have no opinion on his service."
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BJ Brown

August 6, 2019

5  out of  5
rating by BJ Brown
"I've been with State Farm Insurance for over 25 years and Jim Love and his staff have taken great care of me. I couldn't imagine going to any other agency."
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Marc Reeder

June 11, 2018

5  out of  5
rating by Marc Reeder
"Wow this State Farm office is amazing. I had major problems at another office and they solved it for me. They are so helpful."